214-624-9575

CLIENT

Preeminent Philadelphia-based boutique professional services firm, with offices coast-to-coast, and an enduring track record of innovation and exceptional results for their clients.

POSITION TITLE

eDiscovery Manager

DESCRIPTION

The eDiscovery Manager, reporting to the Director of Information Technology, will be responsible for supporting all of the Firm’s electronic discovery requirements, infrastructure, and capabilities.

This is a hands-on position serving as the main liaison between the Firm and their outsourced eDiscovery business partner; in addition to providing support to case teams as a member responsible for the management of all aspects of the e-discovery lifecycle.

SPECIFIC RESPONSIBILITIES

  • Serve as the main liaison between the Firm and their primary outsourced eDiscovery provider throughout the eDiscovery and litigation support project lifecycle.
  • Work with primary outsourced provider to develop and implement data processing and production specifications; standardize eDiscovery processes, develop effective reporting, and enhance project documentation standards to improve service quality and internal customer satisfaction.
  • Coordinate, lead, and participate in team meetings to identify project scope, key milestones and deadlines, gather and refine case team and/or co-counsel goals, and work with internal and eDiscovery provider resources to set effective turnaround times and proactively manage related expectations.
  • Participate in team meetings with the Firm’s attorneys and primary outsourced eDiscovery business provider regarding the e-discovery lifecycle (identification, preservation, collection, processing, analysis, review, production and presentation of ESI and paper documents)
  • Managing sometimes conflicting turnaround requirements from internal case teams by creating effective work plans and coordinating underlying workstreams with the primary outsourced business provider to ensure the case team requirements are effectively met.
  • Create and provide thorough project documentation, reporting, and project metrics for all projects.
  • Anticipate and proactively problem-solve case team needs and effectively solve unexpected problems or issues encountered.
  • Maintain and track ESI that is received, loaded, and produced.
  • Communicate with case teams and primary outsourced provider on project status, including ESI management issues encountered and workaround solutions identified and implemented.
  • Manage proper disposition of matter and client data.
  • Ensure eDiscovery provider invoicing is complete, accurate, and provides the necessary detail to enable seamless processing by the Firm’s Accounts Payable team.
  • Maintaining current knowledge regarding Relativity software upgrades, new capabilities released for commercial use, and overall continuous awareness of eDiscovery trends and emerging capabilities.
  • Attend, as a participant, local/regional Litigation Support and/or ESI seminars and specific industry trade shows as designated by the Director of Technology.
  • Report daily activities as directed.
  • Performs additional duties as assigned.

SKILLS & EXPERIENCE

  • Requires 10 years litigation support management and case management experience with an emphasis on eDiscovery management, project management, technical support, and document review.
  • Requires proficiency in the understanding of typical law firm structures and document management processes and requirements as well as litigation support database systems.
  • Prior eDiscovery experience in a plaintiffs’ class action firm strongly preferred, but not required.
  • Requires working knowledge of industry-recognized document management and support systems.
  • Relativity certification is required. Either Relativity Certified Administrator, Relativity Project Management Specialist, Relativity Processing Specialist, or (minimally) Relativity Certified User.
  • Strong project management and organizational skills with an ability to adjust to multiple demands and shifting priorities in a fast-paced work environment.
  • Demonstrated desire for continuous learning and a passion for problem-solving and development of enduring solutions to solve complex eDiscovery challenges faced by the Firm’s case teams and co-counsel.
  • Ability to successfully work independently with minimal supervision and work well within a team-oriented environment and foster effective team relationships.
  • Professional demeanor, exacting attention to detail, high-quality work standards, and the ability to prioritize and perform effectively under pressure.
  • The ability to read, speak, write, and comprehend the English language is required. Must be able to write reports, business correspondence, and technical procedure manuals intended for a non-technical audience. Technical writing skills preferred.
  • Must be able to effectively present information and respond to questions from groups of non-technical internal customers and the general public.
  • Undergraduate college degree is required.