CLIENT

Preeminent Philadelphia-based national plaintiffs’ class action law firm, with offices coast-to-coast, and an enduring track record of innovation and exceptional results for their clients.

The Firm offers a market-leading employee benefits package with comprehensive health insurance and very generous profit-sharing program.

The successful candidate, if not currently located in Philadelphia, must relocate to Philadelphia upon acceptance of an offer.

POSITION TITLE

eDiscovery Practice Support Manager (FILLED)

DESCRIPTION

The eDiscovery Practice Support Manager, reporting to the Chief Operating Officer, will be responsible for supporting the Firm’s managed services relationship with a global eDiscovery provider and serve as the primary eDiscovery point-of-contact with internal case teams, co-counsel, and the managed services provider.

SPECIFIC RESPONSIBILITIES

  • Serve as the main liaison between the Firm and their eDiscovery Managed Services provider (“Provider”) throughout the litigation support project lifecycle.
  • Coordinate, lead, and participate in team meetings to identify project scope, key milestones and deadlines, gather and refine case team and/or co-counsel goals, and work with internal and dedicated Provider resources to set effective turnaround times and proactively manage related expectations.
  • Participate in team meetings with the Firm’s attorneys and Provider regarding the e-discovery lifecycle (identification, preservation, collection, processing, analysis, review, production and presentation of ESI and paper documents)
  • Managing sometimes conflicting turnaround requirements from internal case teams by creating effective work plans and coordinating underlying workstreams with the Provider to ensure the case team requirements are effectively met.
  • Create and maintain thorough project documentation, reporting, and project metrics for all projects.
  • Anticipate and proactively problem-solve case team needs and effectively solve unexpected problems or issues encountered.
  • Maintain and track ESI that is received, loaded, and produced.
  • Communicate with case teams and Provider on project status, including ESI management issues encountered and workaround solutions identified and implemented.
  • Manage proper disposition of data upon conclusion of cases.
  • Ensure Provider invoicing is complete, accurate, and delivers the necessary level of detail to enable seamless processing by the Firm’s Accounts Payable team.
  • Maintaining current knowledge regarding Relativity software upgrades, new capabilities released for commercial use, and overall continuous awareness of eDiscovery trends and emerging capabilities from the Provider.
  • Attend, as a participant, local/regional Litigation Support and/or ESI seminars and specific industry trade shows, as approved by the Chief Operating Officer.
  • Report daily activities as directed.
  • Performs additional duties as assigned.

SKILLS & EXPERIENCE

  • Requires 10 years of professional experience and at least 5 years of hands-on eDiscovery experience with an emphasis on eDiscovery management, project management, technical support, and document review.
  • Requires proficiency in the understanding of typical law firm structures and litigation support workflows and process requirements as well as all associated technologies
  • Prior eDiscovery experience in a plaintiffs’ class action firm strongly preferred, but not required.
  • Requires working knowledge of industry-recognized document management and support systems.
  • Relativity certification a plus, but not required. Either Relativity Certified Administrator, Relativity Project Management Specialist, Relativity Processing Specialist, or (minimally) Relativity Certified User.
  • Strong project management and organizational skills with an ability to adjust to multiple demands and shifting priorities in a fast-paced work environment.
  • Demonstrated desire for continuous learning and a passion for problem-solving and development of enduring solutions to solve complex eDiscovery challenges faced by the Firm’s case teams and co-counsel.
  • Ability to successfully work independently with minimal supervision and work well within a team-oriented environment and foster effective team relationships.
  • Professional demeanor, exacting attention to detail, high-quality work standards, and the ability to prioritize and perform effectively under pressure.
  • The ability to read, speak, write, and comprehend the English language is required. Must be able to write reports, business correspondence, and technical procedure manuals intended for a non-technical audience.
  • Must be able to effectively present information and respond to questions from groups of non-technical internal customers and the general public.
  • Undergraduate college degree is required.