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Jennifer Thomas

Managing Director, Agility & Innovation

Organization

PARIS

Jennifer is a Managing Director and member of the Organization practice at P&C. She has over 20 years of experience with expertise in operating model design and optimization, workforce development, change management, design thinking, and strategy. Her industry experience includes luxury retail, financial services, and aviation.

Jennifer began her career at Marks & Spencer PLC where she held a variety of positions with increasing responsibility in Buying and Merchandising across the group’s multiple brands. From there, she joined Royal Bank of Scotland in multiple corporate development leadership roles with progressively increasing responsibility for developing, executing, and integrating acquisitions.

In her advisory career at P&C, Jennifer works with clients across all industries to design and deliver innovative solutions which unleash innovation and maximize performance.

Examples of her work include:

  • Delivering a portfolio rationalization program for a $50 billion global conglomerate which included the divestiture of several non-performing businesses, the integration of two strategic acquisitions valued over $7 billion, and the implementation of a state-of-the-art shared services organization that reduced $375 million in annual costs across all businesses and increased return on operating income from 12 to 27 percent, over a 2-year period, across all businesses.
  • Developing and implementing an industry-leading customer service operation for a global airline that transformed the company’s existing technologies, business processes, and human capital model resulting in a 45% improvement in customer satisfaction scores and an $85 million cost reduction, within one year.
  • Developing and managing the divestiture program of one of the largest consumer financial services firms in Europe, with over 6,000 employees and €2.8 billion in annual revenues, reconstructing the entity from a subsidiary of its parent company into an independent consumer financial services firm within 18 months.
Past Experience

Royal Bank of Scotland
Senior Director, Corporate Development

Marks and Spencer PLC
Director, Group Merchandising

Education

INSEAD
Leading Digital Transformation and Innovation

INSEAD
MBA

Sorbonne
BA, International Business